Help
I can't sign in. What should I try?
Use the latest sign-in instructions shown on the screen where you started. If an email was sent, check your spam folder. If sign-in still fails, write to support@jxrlabs.app with your device, browser and the error shown. Do not send your sign-in code.
Can someone under 18 type a question to Ask?
On the web, typing your own question is for people 18 or older with Plus. Everyone can use the guided questions in the app. If the age on your account seems wrong, write to support@jxrlabs.app. Please do not send your birth date in the message.
My Plus access is missing. How do I restore it?
Sign in to the ZodiacFolk account you used when you subscribed and check the Plus status shown there. If it is still missing, write to support@jxrlabs.app with the status shown, without payment details.
How do I cancel a Plus trial or subscription?
Use the link in your receipt email, or write to support@jxrlabs.app. Check the terms shown when you subscribed for timing.
How do I delete my account and data?
Open the menu, then Your Profile, then Delete all my data, and read the confirmation before you continue. If you cannot find it or it reports an error, write to support@jxrlabs.app with the screen and the error message, without birth or payment details.
A reading seems wrong. What can I do?
A reading is for reflection, not a prediction or a verdict about you. Send support@jxrlabs.app the reading date, guide name and the sentence that seems wrong. A screenshot can help. You do not need to send your full birth details or private journal text.
What if my saved birth time or place is wrong?
Your Profile (in the menu) shows your birth details. If you cannot change one there, write to support@jxrlabs.app and tell us which screen you are on. A different time or place can change parts of a chart or reading. Please do not send your full birth details in the first message.
Does an Etsy star-map order include ZodiacFolk app access?
No. A star-map order is handled through that Etsy order; it does not unlock ZodiacFolk app access or a Plus subscription. For order and delivery questions, open Etsy > Purchases and reviews > your order and use Message seller. App account questions go to support@jxrlabs.app.
I have a billing question or an unexpected charge. Who can help?
For a web purchase, use the receipt email or write to support@jxrlabs.app with the charge date and account email. Bought on iPhone? Apple handles refunds: reportaproblem.apple.com. Do not send card numbers or a full receipt.
Listen isn't playing. What should I do?
Check your device volume, then close and reopen the reading once. You can check the reading text shown on screen while Listen is investigated. If it still fails, contact support@jxrlabs.app with your device, browser, guide, reading date and what happened when you tapped Listen.
Why didn't I get my daily note?
Check the notification permission for ZodiacFolk in your browser settings and the Daily note setting in the menu. If both are on, tell support@jxrlabs.app your browser, time zone and when you expected it. A missing notification does not by itself mean your reading was skipped.
Is ZodiacFolk open on the web and iPhone at the same time?
Not yet. Open it now on the web. The iPhone app is coming soon. If a link leads to an access screen or does not load, tell support@jxrlabs.app the link, your device and when you tried it.
Is this AI?
Yes. The guides are AI characters, not human astrologers, and their voices are AI-generated. Readings are for reflection, not predictions or advice.