Delete your account and data
You can delete your ZodiacFolk account from inside the app, or ask us to delete it by email.
In the app
Open You, then Your Profile, then Delete all my data. This deletes your account and the information saved with it, photos first, and ends any web Plus subscription. It then clears the app's data on your device.
Deleting or uninstalling the app alone doesn't delete your account.
If you subscribed to Plus through Apple, deleting your account doesn't cancel it. Cancel it first in your Apple Account's subscription settings.
By email
If you can't open the app, email support@jxrlabs.app from the address on your account and ask us to delete your account and data. Write "Delete my account" in the subject line. We use the address you write from to find your account, and we may ask you to confirm it's you by replying from that address. Don't include your sign-in code. We'll never ask for it.
We answer within the time the law requires: one month for people in the EU and UK, and 45 days elsewhere. If we need more time, we'll tell you.
What is deleted
Your account and the information saved with it: your profile, photos, Circle, journal, saved readings, lesson progress, and the written profile your guide keeps about your chart if you turned AI on. Readings, yearly outlooks and question history are deleted with your account.
What we keep, and for how long
After deletion we keep server and hosting logs, for as long as our providers keep them; and, if you accepted our terms in the app, a record of that acceptance, kept with your consent record.
We also keep a record that we must not email you again and a minimal record of your consent choices and the deletion date, for up to 3 years. None of these records is linked to your readings, journal or birth details. Backups clear within 7 days.
If you paid on our website, Stripe and Link keep their own records of your payments, for as long as the law requires them to. Anthropic, which writes AI readings, may keep a copy of AI requests for up to 30 days, or longer for content it flags for safety review.
If we find, or are told of, what appears to be child sexual abuse material, US law requires us to report it, and we keep that material and related account data for at least one year, even if you delete it or delete your account.